Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.
Application Support Analyst
Primary Location: Nigeria
Education: Bachelor's Degree
Job Function: Technology
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16059344Description
Key Responsibilities:
• To manage delivery and implementation of new applications as per TTS Technology and business management requirements.
• Providing application functionality expertise to TTS Technology and Business units.
• Understanding technology industry trends, how they impact our future solutions and provide strategic direction for TTS Technology and Business community.
• Provide regular feedback in the form of MIS to TTS Technology and Business units on performance of application delivery and implementations.
• Manage the TTS Technology controls and compliance process as applicable to the application support function.
• Business requirements elicitation on projects of all sizes, involving:
§ - Stakeholder analysis and effective engagement with stakeholders at all levels
§ - Facilitation of workshops and meetings
§ - Problem analysis
§ - Process mapping
§ - Elicitation and documentation of high-level business requirements and functional/nonfunctional requirements
§ - Maintenance of a requirements traceability matrix.
• Contribution towards the design and procurement of IT and business solutions, through
§ - Close working with local and regional technical teams as well as suppliers to ensure business requirements are met by technical solutions
§ - Production of Requests for Proposals and similar documents
§ - Evaluation of third-party solutions
§ - Design and mapping of new and changed business processes
§ - Design of new and changed business roles, information flows, business documentation, and training, as required.
• Contribution towards the testing of IT and business solutions, through
§ - Producing, or assisting with the production of, test cases and scripts
§ - Support of user acceptance testing.
• Contribution towards the implementation of IT and business solutions, through
§ - Liaison between IT staff and the business areas to ensure the effective implementation of technical components
§ - Close working with business staff to implement changed business processes so that continuity is not impacted
• Driving the delivery of projects and taking responsibility for key project management activities for smaller projects and support for more complex ones.
• Providing project management support to business managers who are responsible for delivering larger projects.
• Support of business staff, at all points of the project lifecycle, who will sometimes be working in the role of business analyst or project manager on smaller projects.
• Managing production support for local and regional application including the Core Banking application
• Managing changes in local application including functionality changes and bug fixes. working with regional support teams to manage changes on regional applications.
• Supporting the business process automation and lean engineering effort of the business
Development Value:
• Gain experience of a mature applications development and support process in one of the largest financial institutions in the world
• Expand and broaden understanding of a whole multitude of technologies
• Benefit from interaction with diverse technology and business teams.
• Develop relationships with our business and technology partners
• Career progression potential into higher technology management for the right individual
Qualifications
Knowledge/Experience:
• Ideally, currently working in a large financial institution either as a permanent staff or as a consultant
• Extensive exposure to core banking application and other transactional financial systems
• Previous experience of project and implementation management is essential.
• Previous experience of application development is desirable.
Skills:
• Excellent knowledge of technology operating environments.
• Knowledge financial systems and processes.
• Working knowledge of programming and development techniques.
• MS Office tools (Excel, Word, PowerPoint, Project)
• Controls and compliance knowledge
• Strong customer delivery focus
• Oracle, Sybase, SQL Server (any one of these)
Qualifications:
• University Degree in Applied Numerate Science or Engineering
• Knowledge and understanding of technology operating environments and databases
• Programming Skills
• 4-6 Years Working Experience in Software Development
• Excellent Numerical Skills
• Analytical and innovative skills
• Excellent communication skills (including listening)
• Ability to work in a team
Competencies:
• Excellent communication skills (including listening)
• A team player
• An enthusiastic ‘can do’ approach
• A positive and pro-active attitude
• A history of delivering against agreed objectives
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
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